terms and conditions
Exchange / Return Policy
All items are personal orders and personal sewing, there is an exchange of size only, there are no returns or exchanges for items different from the order.
(No returns/exchanges on Lacquer items)
Repair service for a sewn item is provided for up to two weeks
from the date of receipt of the item.
The exchange is conditional on three business days from the day of receiving the order.
Important note: the cost of exchange with a courier on behalf of the company is NIS 65 (exchange of a size), which must be paid to the courier or our order center. All shipping costs are the responsibility of the customer
* All items must have tags and have not been worn or used in any way. * Due to health regulations, dirty, worn, damaged or washed clothes will not be accepted.
* The customer is responsible for all shipping charges for the returned item(s) and the replacement order. * Shipping and handling fees are non-refundable.
* We will transfer the refund within 1-5 business days after receiving it
Important note: Any price difference between the returned items and the replacement must be paid by the customer, and the customer pays all shipping costs, including sending the items to us and returning the shipment from Israel to the customer’s address.
All shipping costs are the responsibility of the customer.
damages
Taylor Rose Warranty Policy.
Once the tags have been removed from the goods, we are not responsible for any damages that may occur. Taylor swimwear is delicate and will show normal “wear and tear” over time. We will not repair color fading, burring / pulling, lack of flexibility, fabric deterioration or color runs.
Hand wash only for all swimwear.
While most of our swimwear can be worn in pool or ocean water, it is not designed for strenuous water activity or long periods of time in heavily chlorinated water. All swimwear should be washed in cold water with very mild soap. Lay flat or hang to dry.
From this site we ship worldwide.
Orders brought from the Taylor Rose warehouse in Rishon Lezion will be processed within 30 business days from the date of purchase and are shipped as follows: EU countries + non-EU countries: orders are shipped with unpaid duty and taxes. We strongly recommend that you check your country’s customs laws
USA: As far as we know, orders up to US$200 are duty free when imported into the USA, however we strongly recommend that you check the US customs laws. Return / delivery of goods Methods and rates: Israel to Israel: delivery by courier drive Israel to the USA: delivery by courier drive: delivery by courier drive USD 45 * It is the customer’s responsibility to receive / collect their order on delivery. USD 40 will be deducted from the total refund amount for the shipments not received or collected.
* Shipping times for $ orders are provided as guidelines only and do not take into account possible delays caused by payment authorization. * Estimated delivery times are as provided by Taylor Rose by shipping company. Taylor Rose cannot be held responsible for any delay in delivery. If you have any questions, please contact us at: [email protected]
